Dependable Garage Door (“Company,” “we,” “our,” or “us”) operates https://dependablegaragedoor.net/. We are committed to protecting your privacy and maintaining transparency regarding how we collect, use, and safeguard your personal information, including information collected through SMS and text messaging services.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or communicate with us, including via text messaging.
1. Company Information
Dependable Garage Door
2183 US-78
Loganville, GA 30052
United States
Phone: (770) 410-8505
Email: support@dependablegaragedoor.net
Website: https://dependablegaragedoor.net/
2. Information We Collect
We may collect the following types of information:
A. Information You Provide Directly
- Name
- Phone number
- Email address
- Service address
- Details submitted through contact forms, chat, or scheduling requests
- Any information provided via SMS or text message
B. Automatically Collected Information
- IP address
- Browser type
- Device type
- Pages visited
- Referring website
- Usage data and analytics information
C. SMS and Messaging Data
If you opt in to receive text messages from us, we may collect:
- Your mobile phone number
- Message content
- Messaging history
- Delivery and interaction data
3. How We Use Your Information
We use your information to:
- Respond to service inquiries and provide requested services
- Schedule appointments and send reminders
- Provide estimates, invoices, and service updates
- Send customer support responses
- Send promotional offers if you have opted in
- Improve website functionality and user experience
- Comply with legal and regulatory requirements
4. SMS/Text Messaging Communications (TCR & A2P Compliance)
By providing your phone number and opting in through our website forms, chat, scheduling tools, or other consent mechanisms, you agree to receive text messages from Dependable Garage Door.
Types of Messages You May Receive
- Appointment confirmations and reminders
- Service updates
- Customer support responses
- Billing notifications
- Promotional offers or special discounts
Message Frequency
Message frequency varies based on your interaction with us. You may receive messages ranging from occasional service updates to periodic promotional messages. Frequency may vary from once per month to several messages per service request.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier plan.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
STOP to cancel
UNSUBSCRIBE to opt out
After opting out, you will receive a confirmation message and will no longer receive SMS messages from us unless you re-enroll.
Help Instructions
Reply HELP for assistance or contact us directly at:
(770) 410-8505
support@dependablegaragedoor.net
Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
Consent
Consent to receive text messages is not a condition of purchase.
5. Third-Party Services and Data Processing
We may use trusted third-party service providers to operate our business and communication systems, including:
- Google Analytics and Google Search Console
- Go HighLevel (CRM, forms, chat, automation)
- Twilio (SMS messaging services)
- Website hosting and development providers
These providers may process personal information solely for the purpose of delivering services on our behalf and are required to maintain confidentiality and security safeguards.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Sharing
We may share your information only:
- With service providers assisting in business operations
- To comply with legal obligations
- To protect our legal rights
- In connection with a business transfer, merger, or acquisition
SMS consent and phone numbers are not shared with third parties for marketing purposes.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill service obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
When no longer required, information is securely deleted or anonymized.
8. Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or mobile networks is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
You may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information, subject to legal obligations
- Withdraw consent for marketing communications
To exercise these rights, contact:
support@dependablegaragedoor.net
10. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve user experience and analyze site performance. You may adjust your browser settings to refuse cookies, though some website features may not function properly.
11. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Continued use of our website or services after changes are posted constitutes acceptance of those changes.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact:
Dependable Garage Door
2183 US-78
Loganville, GA 30052
Phone: (770) 410-8505
Email: support@dependablegaragedoor.net